Terms & Conditions

By making a purchase through this website, customers agree to the following Terms and Conditions of Sale. Receipt of an order will imply that the customer has read and fully understands these terms and conditions.

 

Your Order

When you place an order through the website, we will need your name, address and e­mail address. When your request has been processed we’ll notify you of receipt of your order and you’ll be able to check that all the details are correct. When your order is ready you’ll receive a despatch email to let you know that it’s on its way.

It’s useful for us to have a contact telephone number for you so that we can reach you if there’s a problem with your order, or if your order requires a delivery quote.

 

Payments

Payment for all orders is at point of sale and not at point of despatch.

By entering card details onto our system you confirm that the credit or debit card being used is yours.

All credit/debit cardholders are subject to validation checks and authorization by the card issuer.

If the issuer of your payment card refuses to, or does not for any reason, authorize payment to us, we will not be liable for any delay or non­delivery. We will, however, endeavor to contact you using the details you provide to let you know that your payment method has been declined and to offer you an alternative. If we cannot contact you using the contact details you provide, we reserve the right to cancel the order anyway.

 

Product Descriptions

Each product purchased is sold subject to its product description, but please do remember that handmade craft is not mass­-produced and therefore slight variations in design and colour will occur – this is part of the charm of a handmade item and should not be viewed as a fault.

 

Privacy Policy

We collect data about you when you place an order, join our mailing list or contact us.

You will always be able to unsubscribe from any mailing list.

We take your personal privacy very seriously and will not sell, distribute or disclose information about you unless approved by you or unless we are required to do so by law.

When you place your order you’ll be asked if you would like your details to be added to our mailing list. We run this as an ‘opt­in’ rather than ‘opt­out’ system as we respect your privacy. If you opt to join our mailing list we’ll only use your details for ordering/delivery purposes and to tell you about our news, special offers, new products, or changes to our site. You can unsubscribe at any time.

We provide links to other sites that may not have the same strict privacy policy as ours and cannot accept responsibility for other sites once customers have left our site.

We will of course take all reasonable care, in so far as it’s in our power to do so, to keep your personal details, the details of your order and payment secure, but we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from our website unless this occurred through negligence on our part.