Shipping & Returns

SHIPPING

Every order will be shipped from London via Royal Mail, and within 3 days after receiving the payment.

UK deliveries:
Standard delivery 1st Class £3.50
Special Delivery Guaranteed Trackable against signature £5.00
→ 3 to 5 working days to be delivered

EUROPE deliveries:
Standard delivery £5.50
Special delivery Tracked and Signed £10.00
→ 5 to 7 working days to be delivered

INTERNATIONAL deliveries: (North/South America, Africa, Asia)
Standard delivery £8.50
Special delivery Tracked and Signed £13.00
→ 7 to 9 working days to be delivered.

 International packages may be subject to additional customs, duties or other fees, which are calculated by each countries's customs department. Antelope has no control over those customs, duties, or other fees, and the clients is responsible for paying for these extra fees.

Lost Orders

All UK orders are traceable via tracking code making lost items extremely rare. If you feel your item may be lost, please check with your local sorting office and neighbours with whom the parcel may have been left.

We highly recommend International customers to purchase Tracked and Signed shipping, as standard orders are not insured for loss.

Any Standard shipping is the responsability of the customers in case of lost order.

 

RETURN POLICY

Returns Conditions

The request for a return must be made within 14 working days of receiving an order or when the first attempt at delivery was made.

Please email us at info@antelopeshop.com with your contact details, the details of your order and the reason you are returning an item so that we can put things right for you. Items returned before contacting the shop may be exempt from receiving a refund. You will then be sent a return address and details of how to proceed.

Please return your item(s) in good condition, ideally with their original packaging and within 14 working days from the date you received the item(s).

The refund includes the original basic delivery charge.

Returns are made at your own expense unless the item is faulty.

If you return goods to us, please use an insured method of despatch and obtain proof of posting. We cannot accept liability for returned goods being lost or damaged in transit and will require proof of posting in order to process any refund.

We will process your refund within 14 days from receipt of the faulty item or of the proof of posting, whichever is the sooner.

 

Faulty/Damaged Items

If you suspect your order is faulty, please contact us immediately to report the fault.

If you are returning a product because it is faulty or because it was damaged in transit, we will pay for the return delivery costs. In this instance, it is vital that you keep hold of the product and the original packaging, as we will require these to make a claim with the courier service who damaged the item.

Please contact us to let us know that you plan to return the item.

 

Refunds

Once your return has been received and inspected, an email will be sent to inform you of whether a refund has been approved or rejected.

If approved, credit will be applied to your original method of payment within 14 working days.

 

Exchanges

If you request an exchange for an item of the same value, your new order will be dispatched as soon as your return has been received, inspected, and postage costs paid.

If the exchange item is of a higher value, you will be expected to pay the difference before the new item is dispatched. We will send you instructions on how to do this via email.

If the exchange item you order is out of stock, we will contact you before processing your request. Depending on the item and our current workload, we will either offer to cancel the order and refund you in full, or give you an estimated date for delivery of a newly ­made item.